Our polices
Customer Care
At Tazeya Jewellery, we’re committed to providing exceptional customer service and a seamless shopping experience. Many of our pieces are vintage, artisan-crafted, or one of a kind, and we want you to shop with confidence. Please review our policies below, and if you ever have questions, we’re always happy to help.
Shipping Information
Processing Time
Orders are typically processed and shipped within 1–2 business days, unless otherwise noted in the product description.
Shipping Methods
All orders are shipped through USPS and include tracking. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s progress.
Estimated Delivery
Most U.S. orders arrive within 3–7 business days after shipment. Delivery times are estimates and may vary due to weather, holidays, or USPS service delays.
Free Shipping
We offer free standard shipping on qualifying U.S. orders of $50 or more.
Lost, Delayed or Stolen Packages
Once your order has been accepted by USPS, delivery is under the care of the postal service. If your package appears delayed, we recommend allowing a few additional business days, as USPS tracking may occasionally update after delivery.
If your package appears lost, please contact us. We’re happy to assist with locating your shipment or initiating a USPS inquiry whenever possible.
Returns & Refunds
Your satisfaction is important to us.
We gladly accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unworn and in their original condition.
- Jewelry must be returned in its original packaging whenever possible.
- Please contact us before returning your item so we can provide return instructions.
Unless an item arrives damaged or incorrect, return shipping costs are the responsibility of the buyer.
Refunds are issued to your original method of payment after the returned item has been received and inspected. Most refunds are processed within 3–5 business days after we receive your return.
Order Cancellations
Orders may be cancelled prior to shipment.
Once an order has shipped, it is subject to our standard return policy.
Final Sale Items
The following items are considered final sale and are not eligible for return:
- Custom or personalized jewelry
- Clearance or discounted merchandise
- Select vintage items marked as Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and packaging
We’ll work quickly to resolve the problem by offering an appropriate replacement, exchange, or refund whenever possible.
Vintage & Product Information
Many Tazeya pieces are vintage or sourced from artisan collections around the world.
Natural patina, subtle wear, and slight variations are part of the unique character and history of vintage jewelry and should not be considered defects.
We make every effort to photograph each item accurately. However, colors and finishes may appear slightly different depending on your screen or device settings.
Jewelry Care
With proper care, your jewelry will remain beautiful for years to come.
To help preserve your purchase:
- Store jewelry in a cool, dry place.
- Avoid exposure to water, perfumes, lotions, and harsh chemicals.
- Remove jewelry before swimming, exercising, or sleeping.
- Clean gently using a soft polishing cloth.
Secure Payments & Privacy
Your security is important to us.
All purchases are processed through secure, encrypted payment systems. We never store your payment information.
Your personal information is used only to process your order, provide customer support, and communicate about your purchase. Tazeya Jewellery never sells, rents, or shares your personal information with third parties for marketing purposes.
For additional information, please review our Privacy Policy.